Recoup — Contact

Recoup is published on the Atlassian Marketplace by Taskhooker Pty Ltd, Melbourne, Australia. Use the channels below depending on what you need.

Support

For installation help, scan questions, configuration assistance, or anything you can't figure out from inside the app:

Email: support@tryrecoup.app

Response time: typically within 24 hours, Monday–Friday (Australian Eastern Time). For urgent production issues, mention "Urgent" in the subject line.

Security

Found a vulnerability, or have a question about our security posture? Please disclose responsibly:

Email: security@tryrecoup.app

Please include reproduction steps and your preferred contact details. We acknowledge responsibly disclosed reports promptly. For an overview of our security architecture and data handling, see the security page.

Sales, billing, and procurement

Recoup is billed through the Atlassian Marketplace using Atlassian's per-user / per-month pricing model — Atlassian handles invoicing, tax, and payment processing. For procurement contracts, enterprise pricing, annual prepay enquiries, or volume discount questions:

Email: support@tryrecoup.app with subject line "Enterprise — Recoup".

Privacy and data

For questions about how Recoup handles your data, what we send to Anthropic (when AI features are enabled), or any data-subject request, see our privacy policy or email support@tryrecoup.app with subject line "Privacy".

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